Our Customers
To earn your trust
Integrators, manufacturers, refrigeration specialists, design offices, institutions… the types of our customers are as varied as the applications for which our devices must work.
Our business as designers and manufacturers of industrial refrigeration solutions means that we are regularly called upon to respond to very different requests.
Whatever the need, we listen and adapt our response as closely as possible to your expectations:
- Defining the right solution (power, cost, lead time, options, etc.)
- Product proposal (ranging from “fast standard” to “complete custom design”)
- Regular and precise follow-up by our support teams
- Manufacturer service proposals
- Industrialization and optimization solutions.
Integrator, refrigeration specialist, industrial company, laboratory, design office…
Tell us about your “cooling” issue: it’s already solved!
You are an integrator
- Are you an industrial equipment manufacturer, and do you integrate chillers or air conditioners into your products?
- Do you manufacture machine tools or devices that require thermal monitoring?
- Are you developing devices for professional use, where temperature management is critical?
- Are you looking for a reliable and agile industrial partner to help you deploy a concept or a range of devices?
We are structured to collaborate with you in project mode:
– A sales department for initial needs assessment;
– A project manager as your single point of contact, to lead and coordinate all activities;
– A multi-skilled engineering team to develop a customized solution;
– A production team for prototype manufacturing, and then to organize series production if needed;
– A compliance department for the control and industrialization phases (test monitoring, quality audits, analysis of production and field feedback, methods and industrial engineering, etc.);
– As well as a range of services to support you (customer service hotline, product repair and modification workshop, on-site commissioning interventions, training, spare parts availability, etc.).
Your project will be in good hands: we adapt our resources (development, production…) to your needs (performance objectives, price, deadline, volume…), to relieve your team of the “cold” part and allow you to develop your sales.
You are a refrigeration technician
- Are you a maintenance technician or refrigeration specialist (independent or part of a network) working on industrial equipment?
- Are you a subcontractor responsible for commissioning and/or repairing refrigeration equipment?
- Are you a service provider contracted to manage fleets of cooling equipment?
We speak the same language: that of responsiveness and agility!
And we complement each other perfectly!
Our technical teams will be “virtually” by your side to:
- Assist you and answer your questions (customer service hotline).
- Provide you with the necessary documentation and procedures.
- Allow you to carry out on-site repairs with full support from the manufacturer.
For you too, we always have a stock of “standard” devices and options (and spare parts) available, which can be shipped very quickly.
You are a professional user (industrial, institutional, etc.)
- Are you an industrial company (SME, mid-sized company, large group) with a need at your operating site(s)?
- Does your company deploy equipment that is exposed to overheating risks?
- Are you a laboratory or research center with very demanding product criteria?
- Do you work in an academic or scientific field that requires control of specific temperature and/or humidity conditions?
Our use cases and applications are very diverse, which allows us not only to understand your business and its constraints more quickly, but also to make you benefit from our multi-sector experience which constantly enriches our catalogue of possible solutions.
We have equipment and options that can address a wide variety of issues: stainless steel for aggressive environments, casters and quick couplings for mobility, skids for controlling hydraulics, refrigerant gases with low environmental impact…
So, even if your process is probably special, or even unique, our engineers have an extra-large and very modular knowledge base: with our multiple “building blocks”, we will definitely find a way to adapt to your “house”!
You are a design office
- Do you get involved upstream in a project to advise your clients?
- Are you a project manager on construction sites or industrial facilities?
- Do you coordinate different stakeholders working with professionals or communities?
Optimize your offers by relying on refrigeration experts: we are here to listen to you and provide advice on air conditioning and water cooling, to help you document your recommendations and, of course, to then move on to development and manufacturing phases.
serving numerous customers applications
CustomerS testimonials
Cédric F.
« Hello, the company Eurodifroid has real expertise in the field of hydraulics.
Their main strength is offering customized, complex products that meet strict specifications.
The entire staff, from technicians to sales engineers and even the president, are all attentive and responsive. A great French company that deserves to grow even further. »
David L.
« Products tailored to specific needs, very good quality of service.
A responsive and highly competent company. »
Florian D.
« Good understanding of the issues, good responsiveness and follow-up.
We are very happy with the product. »
Amaury B.
« The EURODIFROID teams are responsive to our requests and provide us with optimal advice. »
Jean-Baptise O.
« After-Sales hotline is top-notch, I’ve spoken to you several times on the phone for troubleshooting and we’ve always been satisfied with the solutions to our problems. »
The trust placed in us by our clients obviously requires us to maintain a certain level of confidentiality regarding projects and the names of those involved.
Measurable Satisfaction!
Google reviews
Better than a sales presentation, direct feedback from our customers is an excellent indicator to assess our effectiveness!
Annual Satisfaction Survey
As part of our continuous improvement process, we conduct an annual customers satisfaction survey focusing on key aspects of our customer relationships. Contact us if you would like to participate.
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Our profession
Discover everything EURODIFROID can bring to your business.
Concrete examples
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